Frequently Asked Questions

Do we charge in different currencies?
No, we only charge in Canadian Dollars ( CAD)

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Do I have to pay customs and import charges?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost will be, as customs policies and import duties vary widely.

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Will my order be sent and handled discretely?
Yes. We understand and respect that our customers want guaranteed privacy in all transactions with www.adult-depot.ca. That's why we ship out all orders with no description or reference to the contents of the package.

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How is my order shipped?
You can choose how you would like to receive your order. Delivery times vary depending on location and are usually 1 to 3 weeks, for more information please refer to Shipping

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I haven't received my order, where is it?
You can always check the status of your order by entering your order ID and e-mail address on the Order Tracking page.

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What is your return policy?
All sales are final due to sanitary policy. For more information on returns and defective items please refer to Returns

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What if a product is not in stock?
If a particular product is not in stock, you can add it to our waiting list. Once the item becomes available, we will notify you via email.

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Are these products safe for use?
These products are sold for the intended use only; we are not responsible for any physical harm caused by any of the products sold herein.

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Can I trust paying with my credit card over the internet?
There's no need to worry. With Secure Server Technology, also known as SSL all credit card transactions are encrypted to the latest security standards of today. If you feel more comfortable with Paypal, we also accept payments through Paypal.

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How do I ship to an alternative address?
When placing an order you can choose a different shipping address from your billing address on the shopping cart page before checking out.

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Do you have an affiliate marketing program?
Yes, we are always looking to work and expand with new partners from both Canada and US. For more information, please use our Contact Form .

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Why should I sign up?
To receive discounts, news and special promotions, you can sign up to become a registered member on our site. As a member you can enjoy great discounts and get invited to some of our sales events.

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Is your site safe for minors?
The products sold on our website are intended for adults over the age of 18. Use of this site is forbidden to minors.

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Questions? Need help?
If you do not find an answer to your question here, contact us at our toll free number 1 (888) 414-0680

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Where do I send defective items?
Please ship them to 25 Newkirk Rd, #52, Richmond Hill ON, L4C3G4.

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